Help & Support

Every message is logged and reviewed by OakDrop's operator.

Email us about album problems, billing, accounts, privacy, or questions. Use Urgent safety report for a safety concern and DMCA notice for copyright; see Report abuse or copyright concerns.

What to include

Hosts: the account email address.
Album issues: the album link or seven-character code.
What happened, what you expected, and the phone/browser used for upload issues.
Do not send passwords, card details, or copies of sensitive images.

Quick answers

Forgot password? Use “Forgot password?” on the sign-in page; reset links expire in one hour.
Accidental upload? Guests can undo a new upload for one hour. Afterwards, the host can remove it, or you can contact support with the album and photo details.
Guests cannot upload? The host may have closed uploads, or an unpaid preview may have reached its photo or 14-day limit. Membership and Event Pass terms are here.
Request a refund? Your first Event Pass or membership purchase has a 14-day, no-questions-asked refund guarantee. Email [email protected] from your account address.
Manage/cancel membership? Storage & settings → Manage billing opens Stripe’s portal to update payment details, view invoices, or cancel.
Delete an account? Storage & settings → Account → Delete account removes OakDrop-hosted albums, photos, and profile and cancels membership. Verify connected Dropbox/Google Drive originals separately.

Privacy and support workflow

We log requests, verify account-related requests when appropriate, and retain only the details needed to resolve them. Urgent safety, privacy, billing, and copyright reports are triaged ahead of general questions. For privacy requests, email from the host account address where possible.